The agreement
These terms govern your use of traceeai.com, the Tracee app, the Tracee browser extension, the Tracee MCP server, the Tracee API and the Tracee command-line tool (CLI) (together, the "Service"). By creating an account or using the Service you agree to them. If you use the Service for a company, you agree on its behalf and confirm you are allowed to.
The service
Tracee is a workspace for go-to-market teams. It lets you and the AI agents you connect plan, create, schedule and publish social posts, connect your CRM, ad and social accounts, attribute contacts to the posts and campaigns that brought them in, and run workflows across the apps you connect. We may add, change or remove features over time.
Accounts and workspaces
You must be at least 16 and give accurate information when you sign up. You are responsible for your account, for keeping your sign-in and API keys secure, and for everything done with them. Workspace owners decide who joins a workspace and what they can do. Tell us right away at support@traceeai.com if you think your account has been misused.
AI agents and approvals
You can connect AI agents to Tracee. An agent acts for the person who connected it, within that person's access and the workspace's guardrails. You are responsible for what you and your agents publish and change through the Service, including posts approved by a person in your workspace.
AI output can be inaccurate, incomplete or similar to content made for others. Review it before you publish or rely on it.
Connected accounts and third-party platforms
When you connect an ad platform, CRM, social network or other app, you allow Tracee to access it on your behalf for the features you use. Your use of those services stays subject to their own terms, and you are responsible for following them. We are not responsible for third-party services, for changes they make, or for their availability.
Your content
You keep all rights in the content you put into Tracee and in the output the Service creates for you. You give us the permission we need to host, process and display that content and to send it to the services you connect, only to provide the Service to you.
You confirm you have the rights to the content you upload or publish, and that it follows our Acceptable Use Policy.
Acceptable use
You may not use the Service for anything our Acceptable Use Policy prohibits, try to break or get around its security or limits, reverse engineer it, resell it without our agreement, or use it to build a competing product.
Plans, trials and payment
Every new workspace starts with a 7-day free trial, with no card needed to begin. When the trial ends, paid features stop until you choose a plan. Your data is kept.
Subscriptions renew automatically each month or each year, depending on the billing period you chose, until you cancel.
Payments are processed by Creem, our merchant of record and authorized reseller, which charges your payment method, handles sales tax and VAT, and sends invoices and receipts. Your payment is also subject to Creem's terms. Prices shown exclude tax where it applies.
If we change the price of your plan, we'll tell you at least 30 days before the new price applies to your subscription's next renewal.
Changing or cancelling your plan
- Upgrades take effect immediately. You're charged the prorated difference for the rest of the current period.
- Switching from monthly to yearly billing takes effect immediately, prorated the same way.
- Downgrades, and switches from yearly to monthly billing, take effect at the end of the current period. You keep your current plan until then.
You can cancel at any time from Billing in Tracee, or from the Creem customer portal linked in your receipt email. Cancelling takes effect at the end of the current paid period, and you keep access until then. We don't refund or credit partial periods or unused time, including on yearly plans.
If a payment fails, Creem retries it. If the payment can't be collected, the subscription ends and paid features stop. Your data is kept, and you can choose a plan again at any time.
Refunds
Payments are non-refundable, except where the law requires a refund (for example, statutory consumer rights) or when we made a billing error, such as a duplicate charge. To ask about either, write to support@traceeai.com within 30 days of the charge.
Our Refund Policy has the details.
Credits
- Credits are bought in packs, as one-time purchases. They pay for AI images, AI videos and video clipping beyond your plan's monthly allowance.
- Credits don't expire while your account is active. They have no cash value and can't be exchanged or transferred.
- A pack is non-refundable once any of its credits has been used.
- If a generation fails, the credits it used are refunded to your balance automatically.
Plan limits and fair use
Each plan's monthly allowances (such as AI images, AI videos and clipping minutes) reset every month, on yearly plans too. Unused allowance doesn't roll over. We may limit or suspend an account that abuses the Service or its allowances.
Suspension and termination
You can stop using the Service and delete your workspace at any time. We may suspend or end your access if you breach these terms or the Acceptable Use Policy, if your use puts the Service or others at risk, or if the law requires it. Where we reasonably can, we will tell you first and give you a chance to export your data.
Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that attribution will match every contact, or that any post or campaign will produce a particular result.
Limitation of liability
To the extent the law allows, Tracee will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim about the Service is limited to the amount you paid us for it in the 12 months before the claim.
Indemnity
You will defend and hold Tracee harmless against claims arising from your content, from what you or your agents publish through the Service, or from your breach of these terms.
Disputes
If you have a problem with the Service, write to us at support@traceeai.com first; most issues can be solved that way. If a dispute is not resolved within 30 days, either party may take it to a competent court.
Changes to these terms
We may update these terms. We will change the date at the top of this page, and give you notice by email or in the app before a significant change takes effect. If you keep using the Service after that, the new terms apply.
Contact
Questions about these terms: support@traceeai.com.