Try it first
Every new workspace starts with a 7-day free trial, with no card needed to begin. When the trial ends, paid features stop until you choose a plan. Your data is kept.
Renewals and plan changes
Subscriptions renew automatically each month or each year, depending on the billing period you chose, until you cancel.
- Upgrades take effect immediately. You're charged the prorated difference for the rest of the current period.
- Switching from monthly to yearly billing takes effect immediately, prorated the same way.
- Downgrades, and switches from yearly to monthly billing, take effect at the end of the current period. You keep your current plan until then.
Cancelling
You can cancel at any time from Billing in Tracee, or from the Creem customer portal linked in your receipt email. Cancelling takes effect at the end of the current paid period, and you keep access until then. We don't refund or credit partial periods or unused time, including on yearly plans.
Refunds
Payments are non-refundable, except where the law requires a refund (for example, statutory consumer rights) or when we made a billing error, such as a duplicate charge. To ask about either, write to support@traceeai.com within 30 days of the charge.
Approved refunds are paid by Creem, our merchant of record, back to the original payment method, usually within 5 to 10 business days depending on your bank.
Credits
- Credits are bought in packs, as one-time purchases. They pay for AI images, AI videos and video clipping beyond your plan's monthly allowance.
- Credits don't expire while your account is active. They have no cash value and can't be exchanged or transferred.
- A pack is non-refundable once any of its credits has been used.
- If a generation fails, the credits it used are refunded to your balance automatically.
Failed payments
If a payment fails, Creem retries it. If the payment can't be collected, the subscription ends and paid features stop. Your data is kept, and you can choose a plan again at any time.
How to ask
Write to support@traceeai.com from the email on your account, with the workspace name and the charge you're asking about. We answer within 3 business days.