tracee inbox

list

List conversations. Comments, direct messages and mentions from every connected channel, each sorted as lead, question, complaint, praise, spam or other; the ones waiting on the team first.

tracee inbox list [--view <view>] [--platforms <platforms>] [--channel-id <channel_id>] [--query <query>] [--limit <limit>]

• --viewstring

  The view

  Available options:needs_replydraftsleadsquestionscomplaintsalldonespam

• --platformsstring[]

  Only these networks, e.g. ["instagram", "facebook"]; all by default Repeat the flag or separate values with commas.

  up to 20 itemseach up to 30 characters

• --channel-idstring

  One channel, from GET /api/v1/connections

  uuid

• --querystring

  The query

  up to 200 characters

• --limitinteger

  The limit

  1–100

tracee inbox list --view needs_reply --limit 20

settings

Get auto-draft settings.

tracee inbox settings

auto

Set auto-draft. mode=draft writes a reply to every new conversation of those intents and leaves it for a person; off stops. Sending on its own is a person's choice in the app.

tracee inbox auto --mode <mode> [--intents <intents>] [--instruction <instruction>]

• --modestringrequired

  Available options:offdraftreply

• --intentsstring[]

  Which conversations it handles Repeat the flag or separate values with commas.

  Available options:leadquestioncomplaintpraiseother

• --instructionstring

  What every reply should keep in mind

  up to 600 characters

--data <json|@file|-> sends the whole body instead of flags.

tracee inbox auto --mode draft

sync

Read every channel's inbox now. It also refreshes every 10 minutes on its own.

tracee inbox sync

close

Mark conversations handled.

tracee inbox close --thread-ids <thread_ids>

• --thread-idsstring[]required

  The thread ids. From GET /api/v1/inbox Repeat the flag or separate values with commas.

  up to 100 itemseach uuid

--data <json|@file|-> sends the whole body instead of flags.

tracee inbox close --thread-ids $THREAD_ID

reopen

Reopen conversations.

tracee inbox reopen --thread-ids <thread_ids>

• --thread-idsstring[]required

  The thread ids. From GET /api/v1/inbox Repeat the flag or separate values with commas.

  up to 100 itemseach uuid

--data <json|@file|-> sends the whole body instead of flags.

tracee inbox reopen --thread-ids $THREAD_ID

spam

Mark conversations as spam.

tracee inbox spam --thread-ids <thread_ids>

• --thread-idsstring[]required

  The thread ids. From GET /api/v1/inbox Repeat the flag or separate values with commas.

  up to 100 itemseach uuid

--data <json|@file|-> sends the whole body instead of flags.

tracee inbox spam --thread-ids $THREAD_ID

get

Get a conversation. Every message, the post it is on, any draft, and whether Tracee can answer there.

tracee inbox get <thread_id>

• <thread_id>argumentrequired

  The thread id. From GET /api/v1/inbox

  uuid

tracee inbox get $THREAD_ID

draft

Write reply drafts. Three replies in the brand's voice to their latest message. The first is saved as the conversation's draft unless save=false. Nothing is sent.

tracee inbox draft <thread_id> [--instruction <instruction>] [--save]

• <thread_id>argumentrequired

  The thread id. From GET /api/v1/inbox

  uuid

• --instructionstring

  What to say

  up to 600 characters

• --save / --no-saveboolean

  Keep the first as the draft (default true)

--data <json|@file|-> sends the whole body instead of flags.

tracee inbox draft $THREAD_ID \
  --instruction "Thank them and offer a quick demo"

save-draft

Save your own draft.

tracee inbox save-draft <thread_id> --text <text>

• <thread_id>argumentrequired

  The thread id. From GET /api/v1/inbox

  uuid

• --textstringrequired

  1–10,000 characters

--data <json|@file|-> sends the whole body instead of flags.

tracee inbox save-draft $THREAD_ID \
  --text "Thanks so much, glad it helped!"

discard-draft

Discard the draft.

tracee inbox discard-draft <thread_id>

• <thread_id>argumentrequired

  The thread id. From GET /api/v1/inbox

  uuid

tracee inbox discard-draft $THREAD_ID

reply

Send a reply. Waits for a person's approval when the workspace requires approval to publish.

tracee inbox reply <thread_id> --text <text> [--close]

• <thread_id>argumentrequired

  The thread id. From GET /api/v1/inbox

  uuid

• --textstringrequired

  1–10,000 characters

• --close / --no-closeboolean

  Mark the conversation handled once sent

--data <json|@file|-> sends the whole body instead of flags.

tracee inbox reply $THREAD_ID \
  --text "Thanks so much, glad it helped!" \
  --close